Koino Privacy Policy

Koino "the App" provides AI-powered financial management and business intelligence services "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Store Information: Store name, domain, contact information, and basic store settings
• Order Data: Order details, transaction amounts, customer information, and payment status for financial analysis
• Product Information: Product details, pricing, inventory levels, and sales data
• Customer Data: Customer names, email addresses, and purchase history for business intelligence
• Financial Data: Revenue, expenses, taxes, and other financial metrics

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

• Registration Information: Your name, email address, company name, role, and contact information when you sign up for our service
• Usage Information: Information about how you interact with the App, including questions asked, features used, and session data
• Technical Information: IP address, browser type, device information, and usage analytics
• Third-Party Integrations: Data from connected services like QuickBooks, including financial statements, transactions, and accounting records

How We Collect Information

We collect personal information directly from you, through your Shopify account, through third-party integrations, and using the following technologies:

• Cookies: Data files placed on your device to remember preferences and improve user experience. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org
• Log Files: Track actions in the App and collect data including IP address, browser type, and timestamps
• Analytics Tools: We use analytics services to understand how users interact with our App

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

• Provide AI-powered financial analysis and business intelligence
• Generate automated reports and dashboards
• Communicate with you about your account and our services
• Provide customer support and technical assistance
• Optimize and improve the App's functionality
• Ensure security and prevent fraud
• Comply with legal obligations
• Send you information about new features and updates (with your consent)

Sharing Your Personal Information

We may share your personal information with the following third parties:

• Service Providers: Cloud hosting providers, analytics services, and other vendors who help us operate the App
• AI and Machine Learning Services: Third-party AI services that help power our financial analysis features
• Payment Processors: To process subscription payments and billing
• Integration Partners: Services like QuickBooks and other financial platforms you choose to connect

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to the United States.

You also have the right to:

• Request a copy of your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Request data portability

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. When you cancel your subscription, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us: